Terms & conditions
You agree to these Terms and Conditions the moment your fees are paid, indicating agreement to and acceptance of these Terms and Conditions. This includes all one-time, advance, delivery, recurring, service fees.
Charges for services are defined in the customized proposal sent specifically to your company, provided through email communication, and are detailed on your invoice and receipt of service. Payment for services must be made timely to avoid any fines or extra fees.
One-Time Charges | Paid in advance or after delivery.
Recurring Charges | Paid on the 25th of every month and paid one month in advance
Please note: work cannot commence until all indicated fees are paid. If your recurring charges remain unpaid for 30-days, your service may be paused and/or canceled without notice. Pausing or canceling service due to non-payment does not void any balance owed to Setup and all balances must be paid in full before service can be resumed or renewed.
Setup provides you with unlimited opportunities to review and discuss the proposal sent to you before payment and implementation. We understand that sometimes additional requirements, special approvals, or licenses may be necessary and not detailed in the proposal, and we will work with you to accommodate these changes. However, please note that any extra work required beyond the scope of the initial proposal may result in additional fees. We will communicate any changes to you in advance and seek your approval before proceeding. We want to ensure that you are fully satisfied with the services we provide, and we are committed to working with you to achieve that goal.
Accounts unpaid for thirty (15) days after the date of invoice will be considered in default. Any account in default will be on hold for the period of (30) days before cancellation of the completed incorporation milestones. Cancellation of such milestones, and disabling access to your Portal Account, does not relieve your obligation to pay any outstanding charges assessed to your account. Accounts in default agree to pay Setup.sa reasonable expenses, including attorney fees and costs for collection by third-party agencies. Reinstatement of service will require payment in full of all outstanding fees plus any additional fees that might be encountered for reinitiating the incorporation process.
Subject to timely provision of documentation, full payment of due amounts and review of services, all timelines are dependent on governmental agencies responsiveness and service requirements. Timelines will be provided through Setup Client Portal and will be noted for accuracy in our database. It is the client’s sole responsibility to respond to Setup Team’s inquiries when prompted to ensure a smooth transition and delivery of service. Turnaround times can also be affected by previous service provider(s).
Implementation times are clearly defined on Setup Client Portal. The Portal is the sole platform for communicating these timelines once the incorporation process has been initiated. It is the client’s sole responsibility to stay up to date with the portal and submit any required documentation that might impact the implementation timeline.
Governmental agencies might require further documentation, face system issues or put certain applications on hold. Setup will only be responsible for the submission of the required documentation when made available by the client. Upon submission, the processing of the submitted documents falls only into the hands of the handling governmental entity. Setup is not responsible for any delays, rejections or further requirements.
Yearly services are automatically renewed one week prior to renewal. The renewal date is the same day you originally signed up on and the service is renewed for the same length of time. Package prices may increase in value over the term; therefore, the cost of service may increase upon renewal. You have 72-hours before the renewal date to notify Setup if you do not wish to renew. Setup requires 72-hours notice if you wish to cancel service before your next bill date.
Refunds and Credits
Refunds are made when the reason for service discontinuation is governmental. This means that Setup will only process partial refunds of the governmental fees within one (1) month of the notification from the government agency.
Within 45 days of the initiation of the service, the client has the right to a full refund of the consulting fees in case of unjustified delays exceeding 1 week in the incorporation process.
There are no refunds or credits of any kind in any other cases. It is the client’s sole responsibility to ensure all services and fees are understood before commencing with service.
Termination of service can be requested by phone or email and will be effective on receipt of such notice. Telephone requests for termination of service will not be honored until, and unless, confirmed in writing by the business owner or his/her representative. Upon termination, all outstanding invoices must be paid in full.
Setup reserves the right to cancel or deny service or additional requests after the initiation of the incorporation process.
Right To Pull
By agreeing to these Terms and Conditions, you agree to give Setup the right to remove any and all services you are subscribing to for failure to adhere to these Terms and Conditions, including violation of any licensing agreements and/ or failure to pay fees duly assessed.
Service Level Agreement
All email communications will be responded to within two (2) business days (Sunday through Thursday). All communications with the Sales and Operations teams must be via the dedicated email addresses shared with you at the time of initiation.
All due milestones will be updated on Setup Client Portal upon completion. Any delays or further requirements will be shared via email explaining the reasons and purposes shared by the governmental entity responsible for the implementation.
Any information, documentation or signatures requested by Setup technical, operations or government relations teams must be provided by email or registered mail. Additional expenses may be incurred, and will be invoiced accordingly for corrective, additional, or outside facility charges.
You agree to indemnify, and hold harmless, Dr. Marketing from any and all claims resulting from the use of Dr. Marketing’s services that cause damage to you, your business, image or brand.
Setup.sa makes no guarantees or warranties of any kind, whether expressed or implied, for the services Setup provides. Setup will not be responsible for any direct, indirect, or consequential damages, which may result from the use of Setup services, including loss of business opportunities resulting from delays, non-delivery, or interruption in service. You acknowledge and agree that Setup cannot be responsible for service interruptions caused by Acts of God, Governmental delays or other circumstances beyond Setup’s control.
These Terms and Conditions supersede all previous representations, understandings, or agreements, and shall prevail notwithstanding any variance of Terms and Conditions of any order submitted. Once agreed, you constitute agreement to and acceptance of these Terms and Conditions. Setup reserves the right to change these Terms and Conditions at any time, without notice, but every attempt to provide notice will be made. All Terms and Conditions are non-negotiable.
This Agreement shall be governed by the laws of Saudi Arabia, which shall claim venue and jurisdiction for any legal motion or claim arising from these Terms and Conditions. These Terms and Conditions are void where prohibited by law.